Making things right for your business and your customers

IDENTIFY AND ADDRESS HISTORIC ISSUES AND IMPROVE CUSTOMER OUTCOMES

If the regulator has expressed concerns over your firm’s past business, or you suspect a product or process may have led to unintentional consumer harm, undertaking a review can reveal exactly where an issue lies, and allow you to make steps to remediate it.

Quantum can support you by reviewing past business from a regulatory perspective, providing either positive assurance, or recommendations for further action. We have helped many clients to identify and quantify issues in terms of the level of detriment suffered and, subsequently, the extent of any remediation required. We’ve also supported firms in re-engineering their processes, policies and products, ensuring the issue will not occur again.